Register    Login    Search    FAQ

Board index » Poker Asia Pacific Forum » Main Forum

 Page 1 of 1 [ 1 post ] 
Post a new topic">
Post a reply

Author Message
 Post subject: Everyone Calm Down
 Post Posted: Mon Oct 14, 2013 1:50 am 

Joined: Tue Dec 11, 2012 12:55 pm
Posts: 7
Saw that people couldn't log into Stars/888/Tilt accounts in Oz the other day and seemed like the world was ending .. .Let's just calm down everyone... Saw this reponse that Stars gave on TwoPlusTwo for those who didn't see.


Thank you for your report.

Earlier today, one of the major Internet Service Providers (ISPs), which provides a connection pathway to the PokerStars servers, experienced difficulties that caused connection problems for some of our players. As the ISP is a separate company, the issues were not within our ability to control.

However, everything appears to be back to normal at this time, and we apologize for any inconvenience caused by the connection issues.

If you are still having problems logging into PokerStars, please close and restart the program, you should then be able to connect.

If you were playing in a tournament and feel you were negatively affected by the ISP problems, please send us an email with the following subject line:

REFUND: Tournament #, buy-in, User ID

For instance, if your User ID is 'PokerMagic' and you played in tournament #300030551, which was a $50+5 buy-in, the subject line should look like this:

REFUND: Tournament #300030551, $50+5, PokerMagic

If you are not sure of the tournament number then you can locate it via the PokerStars software:

'Requests → Tournament History...'

Once again we sincerely apologize for any inconvenience this situation has caused and thank you for your patience as we resolve matters.


Display posts from previous:  Sort by  

 Page 1 of 1 [ 1 post ] 

Board index » Poker Asia Pacific Forum » Main Forum

Who is online

Users browsing this forum: Bing [Bot] and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
Search for: